When a family calls to check on a loved one, they deserve a real answer — not voicemail. Attendly handles admission inquiries, family check-ins, tour scheduling, and after-hours calls for senior care facilities 24/7 with warmth and professionalism.
A family just made the difficult decision to start exploring memory care for their mother. They called three facilities. Yours was the most highly rated — but the only one that sent them to voicemail. They toured the second facility the next morning. That's $5,000+/month you'll never see.
This happens every day at senior care facilities. Attendly makes sure your facility is always the one that answers first.
The average senior care resident generates $3,000–$8,000+ per month in revenue. At a typical length of stay, a single resident represents $36,000–$96,000+ in annual revenue. Attendly costs $99/month. One family you didn't lose to voicemail covers the entire year — with decades of margin left over.
Attendly handles the sensitive, high-stakes scenarios your facility deals with every day — with compassion and professionalism.
When a family calls to explore options for a loved one, Attendly gathers their situation with warmth — level of care needed, timeline, geographic preferences, budget range — and books a tour or consultation directly. You receive a fully pre-qualified lead with context instead of a voicemail that arrives 12 hours too late.
Families call to make sure their loved one is okay, especially in the first weeks. Attendly answers with a warm, reassuring tone, confirms the resident's wellbeing from their notes, and routes specific clinical concerns to nursing staff immediately. Families feel heard — even at 2am.
Books facility tours, admission consultations, and care planning meetings around the clock. Families exploring senior care often call after their own work hours — evenings and weekends. Attendly captures every one of those inquiries and turns them into booked appointments before your competitors do.
Answers common questions about Medicare, Medicaid, long-term care insurance, private pay rates, and billing cycles — professionally and accurately. Routes complex coverage questions to the right billing staff member with full context, so families never feel left in the dark about costs.
When a family needs to be reached urgently, Attendly coordinates outreach systematically — logging each contact attempt, escalating through the notification chain, and flagging unresponsive contacts. Your staff focuses on care; Attendly handles family communications and documentation.
Senior care emergencies don't follow business hours. Families calling at night or on weekends about a decline in condition, a fall, or end-of-life concerns receive a compassionate, professional response — with immediate escalation to on-call staff when the situation requires it. No more worried families reaching dead silence.
Real examples of what your AI receptionist does while your staff is focused on residents.
Attendly answers warmly at 2:45pm while your admissions coordinator is giving a tour. It asks gentle, relevant questions about their mother's current situation, what level of care her doctor has recommended, their timeline, and what matters most to their family. It explains your memory care program, shares room availability, and books a tour for Thursday at 10am. By the time your coordinator finishes the current tour, there's a fully qualified, emotionally warm lead waiting — instead of a voicemail that would have sat until Wednesday morning.
Attendly answers immediately with a calm, reassuring tone. It acknowledges his concern genuinely, confirms his father's care notes show a stable evening with no incidents flagged by nursing, and lets him know the on-call nurse has been alerted to do a wellness check and will call him back within the hour. The son goes to bed reassured. The on-call nurse gets a clean handoff with the son's specific concerns documented. No missed family communication — no distrust.
A family is close to deciding — but has questions about what their mother's long-term care insurance policy covers, how billing works with your facility, and what the private pay rate is if insurance runs out. Attendly answers the general questions accurately, explains your billing process clearly, and schedules a call with your billing coordinator for the next morning with full context attached. The family moves forward confident in their decision instead of stalling due to unanswered financial questions.
A resident falls Saturday afternoon. Your nursing team has documented the incident and needs to notify next of kin per protocol — but calls go to voicemail. Attendly systematically works through the family's contact list, leaving clear, calm messages with callback instructions, escalating to secondary contacts after 15-minute windows, and logging every attempt with timestamps for compliance documentation. By evening, the family has been reached and your incident report is complete.
Real results from facilities that stopped losing admissions to voicemail.
"We had a real problem — families calling during peak care hours and reaching voicemail. That's the worst possible experience when someone is entrusting us with their parent. Since Attendly, every inquiry is answered, tours are booked, and families feel taken care of from the first contact."
"The ROI was immediate. In our first month, Attendly captured two admission inquiries we would have missed — both converted to residents. At our rates, that paid for the service for the next three years. And our family satisfaction scores have never been higher."
"Families of memory care residents are anxious — they need to feel like they can reach someone at any hour. Attendly gives them that. The tone is warm, the responses are accurate, and it escalates to nursing staff exactly when it should. It's changed how our families experience our facility."
Less than one day of a resident's stay. Every family call answered. Cancel anytime.
First month: $224
Includes one-time $125 setup fee — then $99/mo
First month: $324
Includes one-time $125 setup fee — then $199/mo
Attendly is configured specifically for senior care with a warm, patient, and compassionate tone. It never rushes families, acknowledges their emotions genuinely, and knows when a call requires immediate human escalation — such as reports of an acute health change or end-of-life concerns. The $125 setup fee covers configuring Attendly's tone and escalation protocols specifically for your facility's policies.
Attendly works from the context and care notes you provide during setup, and is configured to answer general wellbeing questions based on your facility's standard communications approach. It is not connected to your EHR system — clinical specifics are always escalated to your nursing staff. This keeps Attendly in the communications and intake layer without touching protected health records.
Attendly recognizes urgent signals — reports of falls, sudden health changes, end-of-life situations, requests for the Director of Nursing — and escalates immediately to your configured on-call contacts via SMS and documented callback requests. Nothing slips through. You define the escalation rules during setup.
Attendly integrates with Google Calendar to book tours and admission consultations directly. When a family expresses interest, Attendly walks them through your availability, books the appointment, and sends confirmation details. Your admissions coordinator wakes up to pre-qualified, booked appointments instead of voicemails to return.
Most senior care facilities are live within 48 hours of signing up. The $125 one-time setup fee covers white-glove onboarding — we configure your AI receptionist with your facility's care levels, intake questions, staff routing, escalation protocols, and scheduling rules. You review and approve the configuration before going live.
They're making one of the most difficult decisions of their lives. They deserve a warm, professional answer — not your voicemail. Attendly makes sure every family who calls your facility feels cared for from the very first moment.
Get Started — Set Up in 48 Hours →30-day money-back guarantee · Cancel anytime · No long-term contracts