While you're fully present with the person in the room, Attendly answers every incoming call — new patient inquiries, scheduling requests, insurance questions, and after-hours calls — so no one slips through the cracks between sessions.
Therapy requires full presence — you cannot step out mid-session to answer the phone. But people reaching out for mental health support are often in a vulnerable place. They worked up the nerve to make the call. When they hit voicemail, most don't call back.
Every missed call isn't just revenue — it's a person who needed help and didn't get connected to you.
A single new therapy client paying $150–$300 per session, attending weekly, represents $7,800–$15,600+ annually. Attendly costs $99/month. One captured new patient call — one person who didn't hit voicemail — pays for the entire year. Every additional client goes straight to your practice's growth.
Attendly handles the therapy-specific calls your practice receives every day — with confidentiality as a first principle.
When someone calls to start therapy, the moment matters. Attendly answers immediately, collects initial intake information, confirms your availability, schedules the first appointment, and sends a confirmation — all while you're in session. People who are finally ready to seek help don't wait for a callback. Attendly meets them right then.
Not every call is a booking request. When a caller expresses suicidal ideation, self-harm, or any immediate safety concern, Attendly immediately provides the 988 Suicide & Crisis Lifeline, prompts 911 if in immediate danger, and flags the call for your urgent follow-up. Scheduling calls proceed normally. Clinical decisions stay with you — but no one is ever left without a resource.
Attendly never records session content, diagnoses, treatment plans, or clinical disclosures. It handles the administrative layer — scheduling, intake, insurance inquiries, and rescheduling — and routes anything requiring clinical judgment directly to you. Your clients' privacy is protected at every step. The system is designed to know exactly where the boundary is.
Insurance questions are the most common reason people don't book a first appointment — they want to know if you accept their plan, what the session rate is, and whether you offer a sliding scale. Attendly answers these questions based on your actual fee structure, so a caller who would have hung up unsatisfied books instead. No more playing phone tag over billing basics.
Therapy clients reschedule — life happens. Attendly handles cancellations, releases the slot, and finds the next available time that works. Regular clients can reschedule without waiting for you between sessions. Late cancellations get handled the same day, and your schedule stays as full as possible without interrupting your clinical work.
Mental health doesn't observe office hours. People look for a therapist at 9pm when they're finally quiet enough to think about it. Attendly answers those calls, takes intake information, and confirms a first appointment — so you wake up with a new patient already scheduled. Evening calls from existing clients who need to reschedule get handled the same night, not the next business day.
Real examples of what your AI receptionist does while you're focused on the person in the room.
Attendly answers warmly, explains your approach and specialties, collects basic intake information (what brings them in, insurance or self-pay, scheduling preferences), checks your availability, and books a 50-minute first appointment. A confirmation with intake forms is sent immediately. The caller — who finally worked up the nerve to seek help — is now a scheduled new patient instead of a missed opportunity.
Attendly immediately shifts into crisis protocol. It provides the 988 Suicide & Crisis Lifeline number, states "If you are in immediate danger, please call 911," and stays on the line to ensure the caller has the resource. It does not attempt to provide clinical support or keep the person talking beyond safety routing. A flag is created for your urgent review the moment you're available. No call — not even the hardest ones — goes unhandled.
Attendly answers the insurance question based on your configured accepted plans, explains your session rate, provides your sliding scale range if applicable, and walks through the insurance reimbursement process if you're out-of-network. The caller gets real answers instead of "we'll have to call you back." They book a first session with clarity about cost — removing the most common barrier to starting therapy.
Attendly confirms the cancellation, finds the next available slot within the client's stated preferences (same time, different day; or earliest available), confirms the rescheduled appointment, and updates the reminder. The entire exchange is handled in under two minutes while you're fully present with your 11am client. Your schedule adjusts automatically with no interruption to your clinical day.
Real results from mental health practices that stopped missing calls.
"I was losing 3–5 new patient inquiries every week because I couldn't pick up during sessions. People seeking therapy don't leave voicemails — they just move on. Since using Attendly, my new patient intake has nearly doubled. It's the single most impactful thing I've done for my practice this year."
"The crisis triage feature was the deciding factor for me. I was genuinely worried about missing a call that needed immediate attention. Attendly handles the distinction correctly every time — crisis calls get the 988 and 911 prompt immediately, scheduling calls proceed normally. My clinical liability concern is gone and my practice runs better."
"I'm a solo therapist. I can't afford a receptionist and I can't interrupt sessions. Attendly solved both problems. It handles insurance questions, books new patients, and reschedules existing ones — all while I'm working. My no-show rate dropped because reminder confirmations go out automatically. I wake up every morning with a full schedule."
Less than the value of a single session. Cancel anytime.
First month: $224
Includes one-time $125 setup fee — then $99/mo
First month: $324
Includes one-time $125 setup fee — then $199/mo
Attendly is designed with confidentiality as a first principle. It handles only the administrative layer — scheduling, intake, insurance inquiries, and rescheduling. It does not record session content, diagnoses, treatment progress, or any clinical disclosures. For practices requiring a full HIPAA Business Associate Agreement (BAA), contact our team and we'll walk you through our compliance posture and documentation.
When a caller expresses suicidal ideation, self-harm, or any immediate safety concern, Attendly immediately provides the 988 Suicide & Crisis Lifeline number and states "If you are in immediate danger, please call 911 now." It does not attempt to provide clinical counseling or crisis intervention — those require a licensed clinician. The call is flagged immediately for your urgent review. No caller in distress is left without an appropriate emergency resource.
Yes. Attendly handles both new patient intake and existing patient calls — rescheduling, cancellations, questions about upcoming appointments, insurance changes, and general inquiries. Existing clients can call any time to reschedule or confirm, and their requests are handled immediately without waiting for a callback. Your entire phone workflow is covered, not just new patient acquisition.
Yes. Attendly is configured with your specific approach, specialties, modalities, and the populations you work with during onboarding. When a prospective patient asks whether you work with anxiety and depression, offer EMDR, accept adolescents, or provide couples counseling — Attendly gives accurate answers based on your actual practice profile. No generic responses, no misdirection.
Attendly works via an email-based booking flow and syncs with Google Calendar for scheduling. Direct EHR integrations (SimplePractice, TherapyNotes, Jane App) are on the roadmap. Most practices are live in under 24 hours with the current setup — and white-glove onboarding means we configure everything for you. You don't build anything yourself.
Most therapy practices are live within 24 hours. The $125 one-time setup fee covers white-glove onboarding — we configure Attendly with your specialties, session types, fee structure, insurance plans accepted, clinician availability, and crisis protocols. You provide the information, we handle all the configuration. Your practice is covered the same business day.
Every session you're in is an unanswered call from someone who worked up the courage to seek help. Attendly makes sure that call is answered, that person is heard, and that first appointment is booked — while you stay fully present with whoever is in the room with you.
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